End-User Features List Data Sheet
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Account Codes | Tag (classify) calls for billing and reporting purposes. Account Codes settings can be customized at the account and user levels. | ✔️ |
✔️ |
✔️ |
| Alianza UC App | The Alianza UC app allows users to easily talk, chat, meet, and share with contacts and colleagues using their VoIP service. Available on Android, iOS, Windows, and Mac. | ✔️ |
✔️ |
✔️ |
| Auto-Attendant | Auto-Attendant enables identification, segmentation, and routing of callers to the most appropriate agent within a team. It’s a simple, customizable tool that will increase operational efficiency. | ✔️ |
✔️ |
✔️ |
| Call Handling | Manage incoming calls efficiently and satisfy callers by choosing how to route calls using a variety of settings. | ✔️ |
✔️ |
✔️ |
| Call Recording | Users can record their own calls from any of their devices. | ✔️ |
✔️ |
✔️ |
| Call Screening | Choose how to handle unwanted calls from anonymous numbers, toll-free numbers, specific numbers, and other callers. | ✔️ |
✔️ |
✔️ |
| Caller ID | Identifies an incoming caller by their name and phone number. | ✔️ |
✔️ |
✔️ |
| Calling Plans | The local and long-distance calling plan(s) assigned to the user which dictate where the user can call and if calls will be rated or use plan minutes. | ✔️ |
✔️ |
✔️ |
| End User Portal | A web portal where end users can manage their voice services, including their Call Handling and Voicemail settings. | ✔️ |
✔️ |
✔️ |
| Enhances 911 | Alianza supports all regulatory requirements for E911 in the US and Canada, including Direct Dial 911, Emergency Location, and Emergency Notification System. | ✔️ |
✔️ |
✔️ |
| IP Phone Features | Features that are available on IP phones used with Business Cloud Communications, including call hold, call transfer, shared lines, speed dial, and more. | ✔️ |
✔️ |
✔️ |
| Media Files | Upload, record, and store audio files which can be reused throughout Auto-Attendant. | ✔️ |
✔️ |
✔️ |
| Phone Numbers & Dialing | Local and toll-free numbers are available. Local number portability allows users to keep their existing phone numbers. | ✔️ |
✔️ |
✔️ |
| Public Services | N11 numbers (or codes) that provide quick access to special services based on the caller's location, without an area code. | ✔️ |
✔️ |
✔️ |
| Reporting | Reports are available to assist you in auditing and analyzing what's on your partition, what you're billing for, telephone number porting statuses, and more. | ✔️ |
✔️ |
✔️ |
| Virtual Fax | Dedicated and Outbound Virtual Fax are add-on services (additional costs apply). One license can be shared by both services or used separately. | ✔️ |
✔️ |
✔️ |
| Voicemail | Enhanced voicemail allows users to customize their greetings and access their voice messages on their phone, via email, or online. | ✔️ |
✔️ |
✔️ |
Account Codes
Account codes are used to associate call activity to a department, project, client account, and more. When enabled, the user is prompted to dial an account code on every outbound call.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Account Settings | Enable Account Codes with default settings for every user. The default account settings can be overridden (customized) for individual users as needed. | ✔️ |
✔️ |
✔️ |
| Require for Inbound Calls | When enabled, users are prompted to dial an account code on every outbound call to other account users. | ✔️ |
✔️ |
✔️ |
| User Settings | Enable or disable Account Codes for individual users and customize their settings as needed. | ✔️ |
✔️ |
✔️ |
| Validate When Dialed | When enabled, outbound calls are not connected unless the user enters a valid account code. | ✔️ |
✔️ |
✔️ |
Alianza UC App
Take communications anywhere, using any Business Cloud Communications device. The Alianza UC app allows users to easily talk, chat, meet, and share with contacts and colleagues. Available on Android, iOS, Windows, and Mac. Included in the Advanced and Professional feature plans.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Devices Supported | Users can be logged in to 10 devices at a time. | ✔️ |
✔️ |
|
| Audio Calls | Make and receive calls to and from company contacts and external phone numbers. | ✔️ |
✔️ |
|
| Call Continuity | Start a call on one device, then dial a star code to silently transfer it to another device. | ✔️ |
✔️ |
|
| Call History Sync | Call history includes all incoming and outgoing calls from any of your BCC devices, including the Alianza UC desktop app, mobile app, and traditional desk phones. | ✔️ |
✔️ |
|
| Call Transfer | Attended and blind transfer capabilities ensure you can easily route calls to the right person. | ✔️ |
✔️ |
|
| Click to Dial | Click a contact in your Company, Personal, or Favorites list to dial. | ✔️ |
✔️ |
|
| Conference Call | Add a participant to an existing call to create a conference with up to 3 total participants. | ✔️ |
✔️ |
|
| Contact Management | Easily add or remove individual contacts from the Personal or Favorites lists. | ✔️ |
✔️ |
|
| CRM Web Launch | Automatically launch a customer's profile in a pre-configured web-based CRM tool when they call in. Supported CRMs include HubSpot, Salesforce, Zendesk, and Zoho. Desktop only. | ✔️ |
✔️ |
|
| Custom Branding | Customize the login screen and icon, colors for userbased actions, highlights, and icons, as well as the legal, help center, and app download URLs across iOS, Android, Mac, and Windows for the feel of an in-house developed app. Additional costs apply. | ✔️ |
✔️ |
|
| Custom Status | Add a custom message to your presence status. | ✔️ |
✔️ |
|
| Device Provisioning | Alianza UC app is provisioned remotely for a hands-off IT experience. | ✔️ |
✔️ |
|
| E911 | In compliance with legal requirements, the desktop app will prompt users to update their emergency contact information upon login. | ✔️ |
✔️ |
|
| Hold & Resume | Mute, hold, resume, and transfer calls to internal or external parties easily. | ✔️ |
✔️ |
|
| Guest Attendance | Guests are prompted to install the app and join a meeting using a meeting URL. | ✔️ |
✔️ |
|
| Light & Dark Modes | Switch the app's color theme to either light or dark mode based on user preference | ✔️ |
✔️ |
|
| Messaging | 1:1 messaging and group chats in one place. Message history is synced between devices. | ✔️ |
✔️ |
|
| Mute | Mute or unmute yourself during a call or meeting. | ✔️ |
✔️ |
|
| Notification Badges | A red icon badge is displayed in the Calls tab, desktop taskbar, and mobile app when a new voicemail message is available. The number on the badge includes new voicemail messages and missed calls. | ✔️ |
✔️ |
|
| Presence | Identify when other users in your company are Active, On the Phone, or Inactive. | ✔️ |
✔️ |
|
| Push Notifications | Receive critical incoming calls when the app is running in the background. | ✔️ |
✔️ |
|
| Troubleshooting | Easily check your headset, speakers, and video camera quality settings. | ✔️ |
✔️ |
|
| Visual Voicemail | Listen to and manage voicemails in the app — no need for star codes or PINs. | ✔️ |
✔️ |
Contact
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Company Contact List | Displays all company contacts within the same account in one list. | ✔️ |
✔️ |
|
| Contact Initial Avatar | An avatar is created for each contact using their initials. | ✔️ |
✔️ |
|
| Favorite Contact List | Add contacts to a Favorites list for quick access. | ✔️ |
✔️ |
|
| Mobile Device Contacts | Import contacts from your mobile device to the Personal list. | ✔️ |
✔️ |
|
| Personal Contacts List | Create and save non-BCC contacts in addition to company contacts. | ✔️ |
✔️ |
Messaging
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| @Mentions | Capture the attention of a single user using the @name command or everyone with the @channel command. This gives users the ability to bring individual attention to messages. | ✔️ |
✔️ |
|
| 1:1 Messaging | Send a private message to any company contact. | ✔️ |
✔️ |
|
| Messaging Community | If the network connection is unavailable, you can view all messages retrieved since you last logged in and compose outgoing messages in threads you're already a part of. Pending messages are saved as drafts and can be sent once network connectivity is restored. Timestamps reflect the actual sent time. | ✔️ |
✔️ |
|
| Messaging Reactions | Add emoji reactions to messages and enhance your communication without having to send a new message. Available for direct messages and channel messages. | ✔️ |
✔️ |
|
| Messaging Syncs | 1:1 and group chat messages are synced between apps, so you can start a conversation on one device and continue it on another. | ✔️ |
✔️ |
|
| Per-Channel Messaging | For each channel, choose whether to receive notifications for all messages, mentions only, or none at all. | ✔️ |
✔️ |
|
| Private Channels | Communicate with company contacts in channels that require a direct invite to access. Not searchable. | ✔️ |
✔️ |
|
| Public Channels | Communicate with company contacts in channels available to internal users. | ✔️ |
✔️ |
|
| Push Notifications | Get a notification when a new 1:1 or group message is received. | ✔️ |
✔️ |
|
| Time Stamps | Each message displays the time (00:00 AM/PM) it was received. | ✔️ |
✔️ |
|
| Typing Indicators | See when another user is typing a message in the chat window. | ✔️ |
✔️ |
Modern Meetings
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Google Calendar Add-On | Streamline meeting scheduling with the Google Calendar add-on. Meetings scheduled in Google Calendar on your desktop automatically include your Cymbus bridge URL and are added to your Cymbus Meetings list in the app. | ✔️ |
||
| Group Chat | Send, edit, and delete recent messages in an active meeting’s group chat. | ✔️ |
||
| Host Controls | The meeting host can mute themselves and others, turn noise suppression on/off, view webcam settings, and configure the video layout. | ✔️ |
||
| In-Meeting Camera Preview | Before enabling their camera, desktop users can preview their own video feed. This is ideal for meeting attendees who deactivate their camera but change their mind afterward. | ✔️ |
||
| Join Meeting via ID | Use a meeting ID to join a meeting including video and settings preview before connecting. | |||
| Meeting Notifications | Receive invite notifications and reminders when scheduled meetings have started. | ✔️ |
||
| Meeting Pins | Assign a PIN to scheduled meetings to restrict attendees and protect privacy. | ✔️ |
||
| Meeting Preferences | Before joining a meeting, you can see your video preview (hair check!), choose whether to blur the background, toggle video on or off, test and mute/unmute audio, and select your input and output devices. | ✔️ |
||
| Meeting Reactions | Cheer, celebrate, and laugh with your colleagues using emoji reactions including thumbs up, clapping hands, laughing, heart, and fire. Other participants see the emoji on your video tile for a few seconds. Reactions are not included in recordings. | ✔️ |
||
| Meeting Recordings | Hosts can record a meeting using the desktop app. Recordings include audio, participant videos, screen share, and whiteboard. Hosts can download the recording to review or share. | ✔️ |
||
| Noise Suppression | Participants can reduce the background noise in their audio feed. | ✔️ |
||
| PSTN Dial-In | Dial into a meeting using PSTN. | ✔️ |
||
| Schedule Meetings | Schedule a meeting within the Alianza UC app. Available to users on the BCC Professional package only. | ✔️ |
||
| Screen Sharing | Collaborate in real-time with both BCC and non-BCC users. Share your screen on-demand, one-on-one, or with multiple people in a virtual meeting room or a dedicated collab session. | ✔️ |
||
| Video Bandwidth Scaling | Meetings automatically adjust video quality based on participants' internet connections, ensuring that all users have a smooth and uninterrupted meeting experience. | ✔️ |
||
| Video Bandwidth Management | Desktop users can turn off the incoming video of other participants during a meeting to save bandwidth and battery life. | ✔️ |
||
| Video Collaboration | Support up to 250 participants for video, audio, and screen sharing with robust host controls and external guest access. The first 25 participants are displayed in grid mode; other participants can be seen in focus while speaking. | ✔️ |
||
| Video Layout Control | Users can change the layout of the video tile arrangement based on preference. | ✔️ |
||
| View Meetings | See all scheduled, upcoming, and recent meetings in one view. | ✔️ |
||
| Waiting Room | When enabled, participants will be in the waiting room until the host admits them. | ✔️ |
||
| Web Client | Schedule meetings with a web-based link that prompts users to join from their browser. | ✔️ |
||
| Whiteboard | Create and collaborate on a whiteboard while in a meeting. Draw and sketch in real time on a digital board, allowing participants to visually illustrate ideas, concepts, or discussions. | ✔️ |
||
| Zoom-In | Desktop participants can zoom in on a shared screen by using the on-screen +/- or Reset buttons or a mouse/trackpad. | ✔️ |
Auto-Attendant
Managing inbound calls is a crucial part of how an organization handles everyday business. Autoattendants enable the identification, segmentation, and routing of callers to the most appropriate agent within your team. It's a simple, effective, and completely customizable tool which will significantly reduce costs and increase efficiency within any company.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Auto-Attendant Route Builder | Build and review menus, schedules, and call flows in a single interface. As routes are added to the builder, they’re arranged in neat rows and columns so you can see how it all fits together. Routes can be easily found, moved around, and connected as it’s built. | ✔️ |
✔️ |
✔️ |
| Call Queueing | Allow calls to a group to enter a queue. It’s an easy way to manage large call volumes without increasing operational costs. | ✔️ |
✔️ |
✔️ |
| Directory Routing | Easily find a user by dialing their first or last name. | ✔️ |
✔️ |
✔️ |
| Extension Dialing | Allows callers to dial their party's extension while the menu is still playing. After dialing, there is a two second delay before the call is routed. | ✔️ |
✔️ |
✔️ |
| Failure Routing | Choose what happens if the caller dials an invalid option or fails to dial a selection within a specified time. | ✔️ |
✔️ |
✔️ |
| Forward to Phone Number | Route calls to an on- or off-net phone number. | ✔️ |
✔️ |
✔️ |
| Group Night Forwarding | Dial a star code to forward inbound calls to an autoattendant group to a phone number. | ✔️ |
✔️ |
✔️ |
| Group Log In/Out | Users can dial a star code to log in and out of a group. | ✔️ |
✔️ |
✔️ |
| Group Routing | Route calls to ring a defined list of users either simultaneously or in order. The first user to answer gets the call. If no one answers, the call follows the group's failure route. | ✔️ |
✔️ |
✔️ |
| Menu Routing | Plays a pre-recorded sound clip (WAV or MP3), typically a readout of the phone menu, and waits for the touchtone input from the user to determine the next route. Admin users can play and download the audio file from the auto-attendant builder in their browser. | ✔️ |
✔️ |
✔️ |
| Message Routing | Plays a pre-recorded sound clip (WAV or MP3) that was uploaded to the route. Admin users can play and download the file from the auto-attendant builder in their browser. | ✔️ |
✔️ |
✔️ |
| Message Play, Delete, and Download | Once an audio file has been uploaded, the user can play, delete, or download the file from the auto-attendant builder. | ✔️ |
✔️ |
✔️ |
| Prompt Barge-In | Allow callers to interrupt the Intro prompt by dialing an option (DTMF input) before they hear it. Also called "allow interrupt" or "recognize during prompt." | ✔️ |
✔️ |
✔️ |
| Round Robin Ring | Incoming calls to a group ring to the next user in line. | ✔️ |
✔️ |
✔️ |
| Reference Routing | Redirects the caller to another route in the autoattendant. For example, if a call is routed to a user but the user doesn't answer, you could reference the Main Menu so the caller can start over instead of calling back. | ✔️ |
✔️ |
✔️ |
| Scheduled Routing | Direct incoming calls to different destinations depending on when they call in, such as business hours, lunch hours, holidays, after-hours, etc. Schedules can be added at any point in the auto-attendant. | ✔️ |
✔️ |
✔️ |
| Sequential Ring | Incoming calls to a group will ring users in order. | ✔️ |
✔️ |
✔️ |
| Simultaneous Ring | Incoming calls to a group will ring all users at once. | ✔️ |
✔️ |
✔️ |
| User Routing | Routes the caller to a specific user's devices or the user's voicemail. | ✔️ |
✔️ |
✔️ |
| User Group Name in Caller ID | Allows the auto-attendant’s group name to be included as part of the caller ID, so the user who receives the call knows where it originated from. Example: Sales Jane Smith | ✔️ |
✔️ |
✔️ |
| View Only | Open an active auto-attendant to see how it’s set up without the risk of making changes to a live call flow. Auto-attendants cannot be modified in View Only mode. | ✔️ |
✔️ |
✔️ |
Call Handling
Manage incoming calls efficiently using a variety of settings.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Busy Handling | Choose how calls are handled when the line is busy: hear a busy tone, forward, or send to voicemail. | ✔️ |
✔️ |
✔️ |
| Call Forwarding | Forward calls to another phone number, user, or voicemail box, so you never miss an important call. Call forwarding can be fine-tuned using a variety of settings to forward all calls or calls from specific phone numbers, during a specific time, or only when the line is busy, unanswered, or out of service. | ✔️ |
✔️ |
✔️ |
| Call Park | Place a call in a virtual parking spot where it will remain on hold until it is retrieved from another phone in the office. Also known as Valet Call Park. | ✔️ |
✔️ |
✔️ |
| Call Transfer |
Transfer a call to another user or phone number.
• Attended Transfer. Speak with the receiving party to bring them up to speed or let the caller know what’s going on before completing the transfer.
• Blind Transfer. Transfer a call without speaking with either party.
• Transfer to Voicemail. Transfer a call directly to a user’s voicemail box |
✔️ |
✔️ |
✔️ |
| Call Waiting | The user hears a tone if another call comes in while they’re on an active call. Call waiting can be enabled or disabled for the account, user, or per call. | ✔️ |
✔️ |
✔️ |
| Directed Call Pickup | Prevent colleagues from missing important calls by answering for users who are away from their desks or absent. Answer a call ringing at a specific extension by dialing a star code. | ✔️ |
✔️ |
✔️ |
| Do Not Disturb | Send all incoming calls to voicemail without ringing the phone. | ✔️ |
✔️ |
✔️ |
| Find Me, Follow Me | Keep your numbers private and never miss an important call by routing your incoming calls to a customizable sequence of phone numbers and/or devices. Calls ring to each destination sequentially | ✔️ |
✔️ |
✔️ |
| Music On Hold | Hold music plays when a call is placed on hold, transferred, or call waiting is enabled. Customize the experience for your callers with custom hold music. Configurable per account for a consistent and brandable caller experience. | ✔️ |
✔️ |
✔️ |
| No Answer Handling | Choose how calls are handled when a call is unanswered: hear a busy tone, forward, ring forever, or send to voicemail. | ✔️ |
✔️ |
✔️ |
| Out of Service Handling | Choose how calls are handled in the event of a power outage or device failure: hear a busy tone, forward, or send to voicemail. | ✔️ |
✔️ |
✔️ |
| Paging Groups | A cost-effective, mass communications tool. Configure a set of devices that will receive one-way broadcasts from anyone who dials the group’s extension. | ✔️ |
✔️ |
✔️ |
| Pick Up Groups | Allows incoming calls to be answered by any member in the assigned group by dialing a star code. If more than one extension is ringing on the account, the longest ringing call is answered. | ✔️ |
✔️ |
✔️ |
| Ring Groups | Configure calls to ring a defined list of devices simultaneously, in order, or first available. Supports granular time-outs for each device or group. | ✔️ |
✔️ |
✔️ |
| Scheduled Call Routing | Route calls based on the time of day, day of the week, or specific date it was received. Ideal for after-hours and out-of-office call routing. | ✔️ |
✔️ |
✔️ |
| Simultaneous Ring | Direct calls to ring multiple lines and/or phone numbers at the same time until the call is answered or times out. It enables users to receive their calls wherever they are. | ✔️ |
✔️ |
✔️ |
Call Recording
Business Cloud Communications users with an Advanced or Professional feature plan can capture their own calls while ensuring compliance with call recording laws and regulations.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Automated Call Recording | Automatically record all voice calls to and from a user and save them in a secure cloud database. | ✔️ |
✔️ |
|
| Mobile App | Keep all your recordings in the palm of your hand with the Dubber mobile app, available on iOS and Android. | ✔️ |
✔️ |
|
| Multi-Language | The Dubber platform supports 13 different languages, including English, French, and Spanish. | ✔️ |
✔️ |
|
| Pause & Resume | Pause and resume in-call recording on demand. | ✔️ |
✔️ |
|
| Playback | Users can listen to their own recordings in the web portal. |
|
✔️ |
✔️ |
| Recorded Voice Announcement | Automatically play a prerecorded announcement to participants that the call is being recorded. | ✔️ |
✔️ |
|
| Search Recording | Search captured content based on metadata associated with a call, including by free text, user, tag, or date range, to locate specific recordings. CSPs and end users can also search by designated accounts and individual users they have permission to access. | ✔️ |
✔️ |
|
| Share Recording | Securely share recorded content via a temporary link to the web portal which expires after 24 hours, ensuring recordings cannot be replayed by unauthorized users. The receiver cannot download the recording. | ✔️ |
✔️ |
|
| Storage Retention | 30 days of cloud-based storage with an easily retrievable database of recordings and customer information. | ✔️ |
✔️ |
|
| Support (Online) | Access the Dubber support center and video tutorials for help managing your account. | ✔️ |
✔️ |
|
| Tagging | Tag recordings with a word or comment to enable quick filtering or targeted searches. | ✔️ |
✔️ |
|
| User Access | Users can view and replay their own recordings in the Dubber web portal and app. | ✔️ |
✔️ |
|
| Web Portal | Users can view and replay their own recordings in the Dubber web portal. | ✔️ |
✔️ |
Call Screening
Your privacy and personal time are important, and calls from anonymous callers can be annoying and inconvenient. Call screening features allow you to restrict or filter the type of calls you receive before they ring your phone. Call screening preferences can be set in the Admin Portal or via star codes ensuring a consistent user experience across multiple devices.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Anonymous Call Screening | Block calls without a caller ID. The caller will hear a busy tone. Also known as Anonymous Call Reject. | ✔️ |
✔️ |
✔️ |
| Block Callers with Message | Block calls and play a message: "The number you have dialed is not accepting calls at this time. | ✔️ |
✔️ |
✔️ |
| Call Trace | Mark a harassing or threatening phone call in Call History. If necessary, the user must take additional actions to establish a case with their local law enforcement agency. | ✔️ |
✔️ |
✔️ |
| Custom Call Screening | Choose how calls from specific numbers on the Call Screening list are handled: Allow, Allow with Priority Ring, Block, Block with Message, or Forward. | ✔️ |
✔️ |
✔️ |
| Distinctive Ring | Set a priority ringtone for incoming calls to a phone number. Choose from 7 ring patterns. | ✔️ |
✔️ |
✔️ |
| Priority Ring | Set a priority ringtone for incoming calls based on the user’s call screening list. Choose from 7 ring patterns. | ✔️ |
✔️ |
✔️ |
| Toll-Free Call Screening | Choose how calls from toll-free callers are handled: Allow, Allow with Priority Ring, Block, Block with Message, or Forward. | ✔️ |
✔️ |
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Call ID
Caller ID identifies an incoming caller by their name and phone number. Caller ID is assigned to each phone number. Any phone number assigned to an account can be used as caller ID.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Block Caller ID | Prevent caller ID from being sent with calls. Caller ID can be blocked (or unblocked) for all calls from the account or user, or for the next dialed call. | ✔️ |
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| Caller ID Management | Enable or disable caller ID for the user. Either for all calls or only the current call. | ✔️ |
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| Caller ID Set Top Box | Allows caller ID to be forwarded to TVs enabled with cable set-top boxes. | ✔️ |
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| Call Line ID Delivery |
The caller’s name (CNAM) is displayed on the device of the called party, if supported. • Internal. The name and extension displayed on the called party’s device for calls within the same account (extension-to-extension dialing). • External. The name and phone number displayed on the called party’s device for off-net calls. |
✔️ |
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| Shared Call Appearance | Create a consistent customer experience by sending the same caller ID with calls from multiple devices or locations. | ✔️ |
✔️ |
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| Vanity Caller ID | The caller ID name does not need to match the end user or company name, and the contents are only limited by the characters used. This allows you to create a brand, establish an identity, and leave a lasting customer impression. | ✔️ |
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Calling Plans
The calling plan(s) assigned to the user dictates where that user can call and if calls will be rated or use plan minutes. Multiple calling plans can be assigned to a user, and the most permissive settings will apply, meaning a call will go through if any of their calling plans allows it. A call will be blocked if the location is blocked in all the user's calling plans.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| 900/976 Call Blocking | Restricts access to pay-per-call services that begin with the area code 900/976. | ✔️ |
✔️ |
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| Account Calling Plans | If applied, it allows all extensions on the account to share a pool of minutes. | ✔️ |
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| Dialing Restrictions | Block calls to destinations outside the calling plan footprint, or if they exceed the allotted minutes. | ✔️ |
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| Local Calling | Overrides Alianza's standard definition of local calling area allowing for a larger local calling area where calls are unrated; can be defined to NPA-XXX level. | ✔️ |
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| Metered (Per Minute) | Per-minute calling plans limit calling to a number of minutes in a specified footprint. | ✔️ |
✔️ |
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| Unmetered | Unlimited local and long-distance calling to defined geographies, subject to fair use provisions. | ✔️ |
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End-User Portal
End users can manage their voice services online in the end use portal, also known as the Voice Portal.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Branding | The Voice Portal and system-generated emails can be custom-branded with your logo and colors to better reflect your corporate identity and project a more polished image. | ✔️ |
✔️ |
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| End User Access | Admin users can view and manage their own settings and the settings for other users on the account. End users can update their own call handling, call screening, and voicemail settings. | ✔️ |
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| Call Features | End users can modify call screening, call handling, and adjust their caller ID information. | ✔️ |
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| Call History | End users can view inbound and outbound calls with city, time stamp and duration. Users can also filter by call handling results for inbound calls. | ✔️ |
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| User Password Management | Users who have an email address on their profile can manage their password without contacting their service provider. | ✔️ |
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| Visual Voicemail | End users have access to their voicemail box to play and delete messages and modify their voicemail-toemail settings. | ✔️ |
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Enhanced 911
Alianza supports all regulatory requirements required for PSTN service to the US and Canada located end points, including E911, STIR/SHAKEN, Robocall Mitigation, and National Suicide Prevention.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Direct-Dial 911 | All devices configured and provisioned by Alianza will dial emergency services directly when either “911” or “9911” is dialed. | ✔️ |
✔️ |
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| E911 Multi-Device Supoort | The 911 callback number and address are configured independently for each device line, even if they are tied to the same user and phone number. Additionally, if the devices are all in the same location, the same E911 address can be assigned to multiple devices. | ✔️ |
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| Emergency Location | The physical address assigned to a phone number allows emergency services to precisely identify a caller’s location, so emergency responders know where to go. | ✔️ |
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| Emergency Notification System | When a 911 call is made from a device on the account, an email and/or SMS notification is sent to an on-site location (like a front desk or security office), so they can prepare for the arrival of first responders. | ✔️ |
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| Media Files Mangement | Admin end users can download, play, record, and delete media files on their account. | ✔️ |
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IP Phone Features
The following features are available on devices that support them.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| BLF with Presence | A Busy Lamp Field (BLF) is a light on the IP phone line that indicates the line’s status or presence. Users can assign their extra device lines to other users to see whether the line is available, busy, or ringing. Lines assigned to Presence/BLF will also enable speed dialing between users. | ✔️ |
✔️ |
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| Bulk Line Configuration | Import a CSV file to quickly set up the lines on an IP phone or export a CSV file to download the current line configuration. | ✔️ |
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| Call Hold | Pause your conversation so that the caller cannot hear you. While a call is on hold, the caller will hear hold music. | ✔️ |
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| Conference Calls | Three-way calling allows a caller to bring two additional parties to the same call for enhanced collaboration and communication. | ✔️ |
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| Dial from History | Select a call from the dialed, missed, and received calls lists to redial the contact. | ✔️ |
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| Directory | A phone book that contains all account users. It is synced on all devices, so each user can look up a colleague for one-touch dialing. | ✔️ |
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| Message Waiting Indicator (MWI) | The message waiting indicator (MWI) is a light on the device that notifies the user when they have a new voicemail message waiting to be retrieved. Once the message has been listened to, saved, or deleted, the MWI will turn off. | ✔️ |
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| Paging | Make one-way announcements to one or more devices on your account. All phones that are not in use will use the speakerphone to play the message. This allows users to send a voice message to the company without disturbing the lobby or other areas. | ✔️ |
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| Redial | Press a button on the device to redial the last number in the call history. | ✔️ |
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| Secure Calling | Protect your customers by utilizing transport layer security (TLS) to establish a secure, encrypted connection between SIP devices and Alianza's network. Optional feature. | ✔️ |
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| Shared Lines | One line can be displayed on multiple devices. | ✔️ |
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| Softphone Support | In addition to the Alianza UC app, third-party softphones can be used on the platform. Softphones use the same number, caller ID, calling plan, and settings as traditional phones; however, some features may be unsupported. | ✔️ |
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| Speed Dial | Device lines can be configured for one-touch dialing of star codes, users on the same account, and external numbers. | ✔️ |
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| Video Call Support | Calls with video can be placed between two supported devices on the same account. | ✔️ |
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Media Files
Media Files is a library of audio files stored on the account that can be reused throughout AutoAttendant, making it easier than ever to update prompts and messages to reflect changes like holiday hours or decreased business hours due to weather for enhanced customer experiences.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Download Media Files | Download prompts and messages to store offline. | ✔️ |
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| Play Media Files | Play audio files in a browser. | ✔️ |
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| Record Media Files | Record new prompts and messages in a browser. | ✔️ |
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| Storage | Store up to 1,000 media files on the account. | ✔️ |
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| Upload | Upload 1–50 .mp3 or .wav files at a time. | ✔️ |
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Phone Numbers & Dialing
Voice is core to your business. Make calls in a variety of convenient ways, including direct inward dialing (DID), extension-to-extension dialing, localized dialing, and more. This section includes how your lines connect to the cloud, porting, inventory, and more.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Direct Inward Dialing (DID) | Phone numbers that ring to phones. Local numbers can be assigned to an account from any supported rate center independent of physical location. | ✔️ |
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| Directory Listing | Listing and privacy options are controlled by the service provider upon phone number creation, with support for 411 listing, phone book listing, or complete privacy. | ✔️ |
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| Dynamic Inventory | Search for and select up to 15 specific phone numbers prior to activation or activate up to 400 random phone numbers at a time, directly from Alianza’s underlying CLEC providers. No local inventory required. | ✔️ |
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| Extension Dialing | Place a call to another extension on the same account. Extensions are 3–6 digits long. | ✔️ |
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| Last Call Return | Dials the last caller ID number that rang the line, regardless of whether the call was answered. It does not redial the last outbound call. | ✔️ |
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| Local Number Portablilty | Allows end users to keep their existing phone numbers (where supported). | ✔️ |
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| Local Numbers | Local numbers are available in the US and Canada. | ✔️ |
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| Localized Dialing | 7- or 11-digit dialing and other localized rules are available based on the configured location of the user’s device | ✔️ |
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| Multiple Appearance Directory Numbers | One phone number can be assigned to ring multiple devices. | ✔️ |
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| Toll - Free Numbers | Toll-free numbers are treated as any other phone number, but inbound calls are billed to the owner of the number. Toll-free numbers are available in the US and Canada. | ✔️ |
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| Virtual Numbers |
Additional international or domestic numbers can be added to accounts to provide a local presence and dialing experience for callers. • US: Virtual numbers are available in the US. These numbers can be called from local users as a local call and provide a local presence. • International: Virtual numbers are available in many countries. These numbers can be called from local users in each country to create a virtual local presence. |
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Public Services
Established by the North American Numbering Plan (NANP), N11 numbers (or codes) provide quick access to special services based on the caller's location, without the need for an area code. Below is a summary of N11 services supported by Alianza, which are set up on each partition by default.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| 211 |
Essential Community Services Access to community information and referral services, such as essential needs, crisis, and disaster assistance. Visit www.211.org for information about 211 services in your area. |
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| 411 |
Directory Assistance Phone service used to look up a published telephone number and/or address listing. (Not on Bandwidth) |
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| 511 | Traveler Information (US) Local hotline for real-time information regarding traffic and road conditions for travelers and commuters. Not available in all states. | ✔️ |
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| 611 | Customer Service Dials the customer service number set up in your partition. | ✔️ |
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| 711 | Telecommunications Relay Service TRS uses operators to facilitate phone calls between people with hearing and speech disabilities and other individuals. A TRS call may be initiated by a person with or without a disability | ✔️ |
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| 811 | Utility Location Services (US) “Call Before You Dig” routes the caller to their local utility location services. Call a few days before beginning an excavation project to find out the location of underground utilities and reduce the risk of serious damage. | ✔️ |
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| 811 | Canadian Health Services (CA) Call to speak to a health care professional about medical advice, mental health, healthy eating, and more. | ✔️ |
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| 911 | Emergency Services E-911 services in the United States and Canada are provided. Calls to 911 will be sent to the nearest Public Safety Answering Point (PSAP) based on the registered address. Both callback number and address are available to the PSAP on each call. | ✔️ |
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| 933 | Emergency Services Verification Calls to 933 are sent to the caller’s emergency services provider, who will then connect the call to their automated 911 verification service. The service will play back the dialing phone number and the address associated with it. | ✔️ |
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| 988 | National Suicide Prevention Hotline Callers will be connected with a trained crisis counselor who will listen, offer support, and get them the help they need. | ✔️ |
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Reporting
Reports are available to assist you in auditing and analyzing what's on your partition, what you're billing for, telephone number porting statuses, and more. Download as CSV
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Accounts | An overview about the setup of every account which details the number of Standard, Advanced, and Professional BCC users on the partition. | ✔️ |
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| Business Lines | Phone numbers can receive both phone calls and faxes. Faxes are received by the voicemail box and are forwarded to the email address entered in the Forward Voicemail to Email settings. Also known as Fax to Email. | ✔️ |
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| Device Registration | Allows you to see in near real-time which devices are registered and which are not, so you can be more proactive in re-establishing service after network issues. | ✔️ |
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| Device | Specific details about every device on the partition. | ✔️ |
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| Emergency Notification Compliance | This report is specific to the Emergency Notification System feature. It identifies the configuration status and notification recipients for each account on the partition. | ✔️ |
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| Microsoft Team Licensing | A detailed overview of the usage and billing of the Alianza for Microsoft Teams integration linked to the account for a specific calendar month. | ✔️ |
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| Phone Numbers | Details about all the phone numbers on the account. | ✔️ |
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| Specialty Lines | Details about every Specialty Line set up in the Alianza Admin Portal. | ✔️ |
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| User | Details about every end user on the partition, including their feature plan, caller ID number, calling plans, extension, voicemail box, and more. | ✔️ |
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| vFax Lines | Details about the Virtual Fax lines on the partition. | ✔️ |
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Virtual Fax
Dedicated and Outbound Virtual Fax are add-on services (additional costs apply). One license can be shared by both services or used separately.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Dedicated Virtual Fax* | A phone number is assigned directly to a Virtual Fax box which forwards incoming faxes to one or more email addresses as a PDF. Inbound only. | ✔️ |
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| Shared Virtual Fax | Phone numbers can receive both phone calls and faxes. Faxes are received by the voicemail box and are forwarded to the email address as entered in the Forward Voicemail to Email settings. Also known as Fax to Email. Inbound only. | ✔️ |
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| Outbaound Virtual Fax | Enables end users to send faxes from their email account | ✔️ |
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| Virtual Fax Support | Faxes can be received by a fax machine connected to an ATA. | ✔️ |
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Voicemail
Voicemail is a huge part of how we communicate, and we make it very customizable. In addition to customizing the greetings, you can set up preferences for an individual user—including Voicemail to Email, where you can choose to forward voicemail messages as an MP3 to a specified email address.
| Features | Description | Standard |
Advanced |
Profesional |
|---|---|---|---|---|
| Access on Connectivity Failure | In the event of a power outage, internet access issue, or device failure, calls will still ring through to voicemail. Other call handling rules will continue to function as configured. | ✔️ |
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| Message Waiting Indicator | When a voicemail box has new messages, the message waiting indicator will activate on the device. Once the message has been listened to, saved, or deleted the message, the MWI will turn off. | ✔️ |
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| Multiple Greetings | Users can upload their own voicemail greetings and personal name recording for busy and no answer scenarios. Accepted files: WAVE, MP3, and OGG files less than 10MB. | ✔️ |
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| Shared Voicemail | A single voicemail box can be shared by group of users. Settings apply to the box and not the user. Great for departments and hunt groups. | ✔️ |
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| Time Stamp | Voicemail messages report the time of day and the phone number that left the message. | ✔️ |
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| Voicemail Local Access | Access voicemails from a line assigned to the voicemail box or by dialing a star code from a phone connected to the account. | ✔️ |
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| Voicemail to Email | Forward voicemail messages as an MP3 file to one or more email addresses. | ✔️ |
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| Voicemail to Transcription | Voicemail messages are transcribed and sent to one or more email addresses. If Forward Voicemail to Email is enabled, an MP3 recording will be attached. | ✔️ |
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