US Signal’s Remote Monitoring and Management (RMM) is a server operating system, endpoint monitoring, and altering service designed to assist you with the ongoing management of performance, patching, process automation, and remediation.
At a Glance:
- Remote Monitoring and Management infrastructure components fully hosted by US Signal
- All generated alarms are reported directly to you and or the US Signal’s 24/7 Technical Operations Center
- Work with engineers from US Signal’s managed services team to define automated tasks and remediation actions based upon expected altering criteria
- Automated or manual patching of supported Microsoft operating systems
- All traffic between monitored endpoints and hosted management infrastructure is encrypted
Technical Overview:
The US Signal Monitoring and Management solution is hosted and maintained by US Signal to provide you with 24/7 monitoring, technical remediation, patch management, and automation for your covered endpoints. During the RMM deployment, you will work with US Signal’s hands-on services team to deploy software agents, adjust monitoring thresholds, determine patching schedules, and automate common maintenance tasks. Depending on the contracted services, engineers from US Signal’s managed services team will provide additional personal insight and assistance in remediation.
| Service | Standard Tier |
Premier Tier |
|---|---|---|
| Patch Management | X |
X |
| Server and Network Endpoint Monitoring | X |
X |
| Server Performance Monitoring | X |
X |
| Performance Reports | X |
X |
| Alert Notifications | X |
X |
| Monthly Review of Environment | X |
X |
| Process Automation | Optional |
X |
| Remediation | Optional |
X |
| Automated Preventative Maintenance | - |
X |
Patch Management:
Provides manual or scheduled installation of supported Windows OS and third-party application level software patches based on policies defined and created between you and the US Signal managed services team during the onboarding process.
Remediation:
Includes the investigation of sustained alarms by US Signal’s managed services team to identify the root cause of the alarm, as well as a resolution or recommendations for a resolution. Remediation and troubleshooting does not extend into the application layer.
Automation Manager:
Configure to perform automated tasks based on policies defined and created between you and US Signal’s managed services team during the RMM onboarding process. The Automation Manager may be used to perform supported OS and third party application level tasks on your behalf when pre-defined parameters or global variables are met.
Supported Server Operating Systems:
- Windows Server 2022
- Windows Server 2019
- Microsoft Windows 2016
- Microsoft Windows 2012/2021 R2
- Microsoft Windows Small Business Server 2011
- MAC OS Latest Two Final Versions
- Fedora: Latest Two 64-bit Versions from Version 28
- CentOS: Latest Two 64-bit Versions from Version 7
- RedHat Enterprise Linux 7 64-bit and Later Versions
- Ubuntu: Latest Two Long-Term Support Versions
- Debian: Latest Two 64-bit Long-Term Support Versions from Version 8
Compliance:
The US Signal Remote Monitoring and Management solution is built using security standards to be in compliance with the following:
- HIPAA
- PCI
Connectivity:
Implement Remote Monitoring and Management on any workload with Internet connectivity. All traffic between monitored endpoints and management infrastructure is protected by SSL/TLS encryption.
Service Level Agreements:
Response Time Objective (maximum elapsed time objective from receipt of alarm within US Signal’s alarm management system to customer notification):
- Standard Tier: 30 minutes
- Premier Tier: 15 minutes
The availability metric for the RMM client interface is 99.99%.
